More and more of the software we work on is offered as a service to customers. Gone are the days of walking into a big-box office supply store and buying bits in cardboard, pressed on plastic. While presenting unique design challenges, this shift also requires that in addition to developing software, our teams must also operate it.
This talk looks at the emergent application of the fields of human factors and safety science to that of software development and operations. Topics include team incident response, incident lifecycle management, incident retrospectives and postmortems, chaos engineering, the connection to organizational learning, and the impact of all of these on application architecture, design, and development. With so much of the value of the software we develop ultimately being expressed in (and potentially limited by) how well we are able to operate it, the importance and impact of these issues and practices will only continue to increase.
Watch the video.
